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elyssa20 Author

Level 1

4 points

iPhone XS Unresponsive

iPhone XS is unresponsive to launching apps via touch. It will visually show it's been pressed, as I can delete the app icons and make them shake if I press longer. The problem is I cannot open the apps. There is also a problem with the phone being unresponsive to the off/on button. I tried a force restart and it didn't work, presumably because of the on/off button not working.

Any help would be greatly appreciated! Thank you in advance.

(I know my device says iPhone X, but I'm posting for my peer's phone)

iPhone X, iOS 14

Posted on Jul 7, 2021 9:31 PM

Top-ranking reply

Jack-19

Level 8

46,020 points

Posted on Jul 7, 2021 11:09 PM

Welcome to Apple Support Communities.

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-Jack

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iPhone XS Unresponsive

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