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Level 1

4 points

Apple ID and password can’t remember it

My son broke his phone and doesn’t remember his Apple ID or password need help getting it so we can send in the old phone

iPhone XS

Posted on Jul 8, 2021 7:47 AM

Top-ranking reply

Level 10

732,311 points

Posted on Jul 8, 2021 7:54 AM

Check his web browser's autofill entries, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the iPhone's original owner to click here and submit an unlock request.

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