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I can’t log into my itunes

I can’t update any apps bc it won’t let me log into my iTunes bc I’m on a different Apple ID account

iPhone 12 Pro Max, iOS 14

Posted on Jul 8, 2021 4:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2021 12:45 PM

Hello TN865,


We would like to see how we can help you with your apps. Any app downloaded under the old Apple ID will require that password for it to update. The only other option is to delete the apps downloaded under your old Apple ID, and redownload them under the new. Once that has been completed for all apps, you will stop receiving that prompt. For more information visit: Sign in with your Apple ID


Cheers!

1 reply
Question marked as Top-ranking reply

Jul 9, 2021 12:45 PM in response to TN865

Hello TN865,


We would like to see how we can help you with your apps. Any app downloaded under the old Apple ID will require that password for it to update. The only other option is to delete the apps downloaded under your old Apple ID, and redownload them under the new. Once that has been completed for all apps, you will stop receiving that prompt. For more information visit: Sign in with your Apple ID


Cheers!

I can’t log into my itunes

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