You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Neimacusee Author

Level 1

4 points

iMac frozen

new iMac will not startup. Or starts up and mouse is frozen, won’t take password and unable to do a restart

Posted on Jul 11, 2021 12:32 PM

Top-ranking reply

Old Toad

Level 10

210,189 points

Posted on Jul 11, 2021 3:34 PM

Connect the keyboard with its charging cable and boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and check again.

NOTE: Safe Mode boot can take up to nearly twice as long as a normal boot as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

View in context

iMac frozen

Similar questions