You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Makuawahine Author

Level 1

4 points

lost videos after forgotten password

I forgot my phone's numeric unlock passcode and had to reset using iTunes. When I did this I lost all my videos and pictures. Is there a way to get them back?

iPhone SE, iOS 14

Posted on Jul 15, 2021 11:23 AM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Jul 15, 2021 11:45 AM

If you were sync photos with iCloud, sign into Settings/Your Name using the same Apple ID, then go to iCloud, and turn Photos syncing on. The photos sync is extremely slow. It could take several days or more for the photos to sync.

View in context

lost videos after forgotten password

Similar questions