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JCW2121 Author

Level 1

8 points

Returning Mac

I need to return my Mac due to a broken screen.

How do I erase it if I can't see anything on the screen?

Posted on Jul 19, 2021 12:54 PM

Top-ranking reply

Chris_C1

Community Specialist

Posted on Jul 20, 2021 10:04 AM

Hello JCW2121,

Thanks for reaching out to Apple Support Communities. After reviewing your post, it sounds like you are looking for help erasing your Mac when you cannot see the display due to damages. We definitely understand that can be a concern and we'd love to help. You may try to connect an external monitor to your MacBook, which could allow you to see the macOS screens.

Once you’ve regained visuals of the software, follow one of these two articles for help with the erasing:

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

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Returning Mac

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