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I've given a gift to my child's account, and the amount promptly reflects in the apple id. However when we try to purchase a song the amount gets deducted from my card rather than from the balance on the child's apple id.
Is this normal behavior, if it is then it defeats the purpose of sending the amount as a gift. Very irritating, been trying to figure this out for a while now!
From what you describe, that's odd. There's a few things you cannot purchase with Apple ID balance (Apple isn't super specific as to what they are) but music should work. I would contact Apple and ask what's going on.
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
From what you describe, that's odd. There's a few things you cannot purchase with Apple ID balance (Apple isn't super specific as to what they are) but music should work. I would contact Apple and ask what's going on.
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Apparently, a child cannot purchase any music with the gift amount. Then why do you even allow a gift to happen in the first place?
What you can buy with your Apple ID balance - Apple Support
I have never heard of a child not being allowed to buy music unless it was an explicit version that was disallowed by a parent.
So, here's what I found out - and this is still super frustrating, sorry but Apple needs to really sort this stuff out.
Now all of this took a while to figure out and I just did not expect this from Apple. Can they not make it simpler? Has anyone faced this issue in the past?
Child not able to use the gift amount to buy music
