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Activation Lock Apple ID cannot be used to unlock this iPhone

Hello,


Please help, i don't know what is the reason whay i can't log in with mine Apple ID and Password.


It say me : The Apple ID cannot be used to unlock this iPhone.



[Edited by Moderator]

Posted on Jul 27, 2021 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2021 12:27 PM

You need the Apple ID and password that was used when the phone was originally set up.


If this is a used device, the previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.     


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

1 reply
Question marked as Top-ranking reply

Jul 27, 2021 12:27 PM in response to Nikola_koracevic

You need the Apple ID and password that was used when the phone was originally set up.


If this is a used device, the previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.     


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

Activation Lock Apple ID cannot be used to unlock this iPhone

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