iMac trade-in

found in another thread: https://support.apple.com/en-us/HT211120

Lots of folks are having a similar experience.

As I understand it, peripherals (keyboard, mouse, trackpad) are not required to be returned. Just the computer.

And as for packing, there doesn't seem to be much in the way of instruction. Do your best?

good question my first return box arrived damaged and I figured instructions fell out. Replacement box not damaged but still no instructions. Apple Support was clueless. Box inserts appear to be like a super sized version of the box to return an iPhone. Works fine for 5 ounce phone. Doubtful it’s adequate for 20 lb+ 27” iMac. My kit came from some no-name warehouse in the middle of nowhere, TX. Can’t get UPS to tell me the name of the business that sent it. Address Googled and it’s listed as a “freight forwarding company”…. I’m still in possession of the original iMac box with styrofoam, I’m gonna see if that will fit in the return outer box. If not I’m considering giving the old iMac to the kids. They are only giving me 500 bucks anyway.