I have a complementary subscription but I cannot get Apple TV to work.
I cannot get the Apple TV to play on my screen. Don't understand why?
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What is your model Apple TV? Identify your Apple TV model - Apple Support
Apple TV+ is supported on Apple TV (3rd generation or later) with up-to-date software.
Did you redeem the offered subscription on your new qualifying device? It is not automatic. The user has to initiate/activate this.
Read here how to redeem: Apple TV+ offer - Apple
Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple
Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support
