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Forgot the password for Apple ID and do not have access to the associated email address

I created a email for my mother, and setup an IPad for her. She had not used that Ipad in a while and eventually forgot the password. She even forgot the password for the email. I created a new apple id for her and would like to get help in switchingthe Ipad that is using the old apple id to the new id. How do I do that? is there a way to reset the ipad to the factory settings and setup this ipad?

[Personal Information Edited by Moderator]

Posted on Aug 1, 2021 4:27 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2021 5:10 AM

What you are encountering is similar to this feature --> 'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account signed into the device. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Here are additional resources:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


1 reply
Question marked as Top-ranking reply

Aug 1, 2021 5:10 AM in response to jitendras

What you are encountering is similar to this feature --> 'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account signed into the device. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Here are additional resources:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Forgot the password for Apple ID and do not have access to the associated email address

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