USB-C digital AV multiport adapter not working

zyad70 wrote:

Hi Everyone,

I purchased a 2019 Macbook Pro (new), back in 2019 along with a USB-C digital AV multiport adapter. I used it at the nightclub but it did not work. I used my friend's exact one and it worked. I went back to apple and had an exchange, and it still didn't work. When comparing serial numbers between mine and my friends (his was an older one) there was a discrepancy.

I am wondering are older adapters the only ones that work? I had the same issue last night when DJing. I wanted to bring this up to Apple after I did some crazy trouble shooting but then covid happened.

Thanks

good question—

About the Apple USB-C Digital AV Multiport Adapter

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232