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Apple TV free subscription with Apple TV box pucjase

I let my paying subscription expire. Then I bought an Apple TV. I was unable to access the free subscription though I have not previously had a one year trial. It seems I am eligible. Who do I talk to to investigate this?

FireTV(Gen3),

Posted on Aug 20, 2021 4:00 PM

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Question marked as Top-ranking reply

Posted on Aug 20, 2021 7:41 PM

Previous subscribers should contact the Apple Support staff for assistance. The automated redeem procedure is aimed at new subscribers, and won’t see the account as eligible.

Start your support request online (chat/email/callback), or give them a call.

1 reply

Apple TV free subscription with Apple TV box pucjase

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