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Access iCloud to recover photos

my wife’s phone has broken it is a iPhone 12 Pro. And she has a subscription iCloud back up. But has went back to her older phone a iPhone 8plus and all the photos from the broke phone are not on there. Can you help?

Posted on Aug 23, 2021 11:57 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2021 1:15 PM

If she has iCloud Photos turned on, the photos on the device are the same as on iCloud, with the possible exception that some of them may be space-saving optimized versions if she hs that option turned on. She can view them in the Photos app on an iOS device. She can also login to icloud.com and go to the Photos app there. See: https://support.apple.com/en-us/HT204264


If she didn't have iCloud Photos turned on but does have an iCloud backup, she can use the backup to restore the entire phone (not just the photos) or setup another from iCloud but she cannot otherwise view the contents of the backup. https://support.apple.com/kb/ph12521

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Question marked as Top-ranking reply

Aug 23, 2021 1:15 PM in response to Bowden20

If she has iCloud Photos turned on, the photos on the device are the same as on iCloud, with the possible exception that some of them may be space-saving optimized versions if she hs that option turned on. She can view them in the Photos app on an iOS device. She can also login to icloud.com and go to the Photos app there. See: https://support.apple.com/en-us/HT204264


If she didn't have iCloud Photos turned on but does have an iCloud backup, she can use the backup to restore the entire phone (not just the photos) or setup another from iCloud but she cannot otherwise view the contents of the backup. https://support.apple.com/kb/ph12521

Access iCloud to recover photos

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