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savvas129 Author

Level 1

8 points

I just bought the new multi port adapter for my new iMac m1 and the external hdmi disconnects

my New Apple multiport adapter after connecting a hdmi disconnects and has problem connecting to my device

iMac 24″, macOS 11.5

Posted on Aug 26, 2021 6:01 AM

Top-ranking reply

rkaufmann87

Level 10

144,186 points

Posted on Aug 26, 2021 9:12 AM

Thanks, can I assume you are attempting to connect an external display? If my asssumption is correct, please disconnect all wired external peripherals and then restart in Safe Mode ( Safe Mode Reset ) and then restart normally and re-test. If the problem continues then please give AppleCare a phone call. AppleCare contact Information.

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I just bought the new multi port adapter for my new iMac m1 and the external hdmi disconnects

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