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unable to upgrade

im using macboook air 13 inch 2017. I'm on Mac OS Sierra. I m unable to upgrade to Catalina or later. My software update doesn't show any updates available ? I have 62 Gb of space available

MacBook Air

Posted on Aug 28, 2021 3:20 AM

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4 replies

Aug 28, 2021 7:24 AM in response to drameet

The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.


And if move up to Catalina and Above - they only support 64 Bit everything. Suggest using the Trusted Application Go64 and check for 32 bit Apps before upgrading.



With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install. Make sure to use Only Safari to commence the download as Others may not work


Make a Time Machine Backup Before attempting. Notation - Mojave is the Last version to support 32 bit applications / extensions and Drivers. Catalina and Big Sur Only support 64 bit and there is no workaround.

Aug 28, 2021 7:38 AM in response to drameet

Going the System Update from High Sierra will not show Big Sur but will only show updates to the existing version installed now.


Tips How to Upgrade to Big Sur 


There are several points to consider before attempting the upgrade to Big Sur. The most important is Due Diligence on the part of the User and is a Prerequisite for a smooth upgrade.  


The below points should all be consider Before attempting the upgrade.


Point # 1 - Are there pre-existing Unresolved Software Issues. They should be resolved prior to upgrading - they may carryover to Big Sur making the system unstable / unusable.


Point # 2 - Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.


Point # 2 A - Commercial VPNs should only be used if Mandated by Corporate Head Office for working remotely. Otherwise - ones Privacy and Security touted by the VPN is suspect.


Point # 3 - What are the System Requirements ie: Empty Space Requirements specific to the Big Sur.


Point # 4 - Does the intended computer qualify for the upgrade.


Point # 5 - Are the installed Applications / Extensions compatible with Big Sur. Check with the Developer for compatible Apps / Extension or do they offer updates. Same goes for Third Party Drivers for Printer, Scanners etc.


Point # 6 - If upgrading from Mojave and earlier versions of macOS - Remember that Big Sur does not support anything 32 bit. These include Applications, Extensions and Drivers for any devices. There is no workaround.


Point # 7 - Do you have a Rescue Plan In-Place. This comprises having 3 Backups using 2 methods and 1 Off Site incase of Theft, Loss or Natural Disasters. A Time Machine Backup  is very useful and can be used to Revert to Previous Working macOS. For addition purposes - two Tested Bootable Clones each to separate external drives. This is insurance incase the upgrades goes sideways. At least one Tested Clone and / or Time Machine Backup should be Off - Site


Point # 8  - To upgrade to Big Sur will requires a quick, stable and reliable Internet Connection - preferred method is via Ethernet Connection. 


If not available and using Wifi - move computer as close to the Access Point / Router and disconnect all other devices connected to Wifi. Want the maximum bandwidth for the computer being upgraded to Big Sur.

unable to upgrade

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