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Hi
I have a problem with my document on Pages. I am trying to open my document but it says that Documents Name can't be opened right now. The file format is invalid.
I am using a MacBook Pro 13-inch, M1, 2020, Version 11.5.2
Please help me. Give me a tutorial.
MacBook Pro 13″, macOS 11.5
andreea232,
Thank you for testing and passing along that message. That you're encountering the issue on multiple devices and the iCloud website leads us to believe there is an issue with the file itself. Are you encountering this with any other documents? Do you recall which device you last had this document open on? Are you able to make a copy of the file outside of iCloud and use it? The following article goes over how, use the steps under iCloud Drive files - Archive or make copies of the information you store in iCloud
Thanks.
Salutations andreea232,
We understand that you’re encountering a file format error when attempting to open a file in the Pages app.
Here’s a bit of information we’d like to gather about the situation, so we can lead you down the right next steps. Can you tell us which format this file is in? You can check that in Finder by right/secondary clicking on the file and choosing Get Info. While you’re in there, also check the Sharing & Permissions at the bottom. Is your user set to Read & Write?
Is the file stored directly on your Mac’s hard drive or is it syncing with iCloud? Which version of macOS are we working with? You’ll find that in Apple menu > About This Mac.
Thank you.
andreea232,
It looks like this document was opened and edited earlier today, are you able to open it on other devices or is that the last attempt you made to open the document? Does launching the document from the iCloud website result in the same message? We ask because this should launch it in Safari as opposed to the Pages app installed on your Mac.
Thank you.
Hi here are the answers:
I don't encountering with any other documents only on Pages.
The device I last recall was on my older Mac witch is a MacBook Air and is still dosen't open.
And I tried to make a copy of the file outside of the iCloud and I still can't use it.
Please help me!
andreea232,
If this happening only with this one file, then the situation would be isolated to the file. If it's happening with all Pages documents saved to your Files app/iCloud Drive then a bit further isolating would need to be done. For example, if you create a new document in Pages on your Mac, are you able to use that file or does a similar situation occur? If a new file is created on a different device and you try to open it on your Mac does the same error occur?
At this point though, we are going to recommend you reach out to Apple Support and work with them directly on the matter, as we want to be sure all bases get covered to get you back in your document.
You can reach out with this link: Apple Get Support and start with Music, Apps & Services > Mac apps.
Thank you.
Hello and thanks for the reply here it is the information
[Image Edited by Moderator to Remove Serial Number]
is the last attempt I made to open the document and I still can't open it on other devices. on the iCloud website it says like this:
Is there a specific tool on MacBook Pro that can fix the error?
Can't open Pages documents: 'file format is invalid'
