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Save As not working intermittently across programs.

At times, Save As does not work and if I try to close the file a dialogue box appears asking if I want to Save, but the file does not save.

Appears in new files rather than opened existing files. I have to Force Quit to close the program noting the message that the program is not responding.

Problem is intermittent. Been happening for at least 3-6 months.

Happens regularly in PS 22.5.0, Word for Mac 16.52, Excel for Mac 16.52...but these are the programs I have mostly been using.


iMac (27" Late 2012), macOS Catalina 10.15.7

iMac 27″, macOS 10.15

Posted on Aug 31, 2021 5:14 AM

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Posted on Aug 31, 2021 11:17 AM

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Question marked as Top-ranking reply

Aug 31, 2021 11:17 AM in response to Stephen Kirk

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Sep 2, 2021 2:14 AM in response to Stephen Kirk

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.realitymine.roymorgan.community.desktop.watcher.plist
    Executable: ./Users/***/Library/Application Scripts/com.realitymine.roymorgan.community.desktop/uninstall_app.sh
    Details: Executable file is hidden - possibly adware


This appears to be adware. Unless you are familiar with this software and know it is legitimate, you should uninstall.

Run Etrecheck again and follow the instructions to remove it.



  [Not Loaded] com.maintain.PurgeInactiveMemory.plist (Apple - installed 2021-07-11)


You should really not install this sort of thing (presumably, part of "Cocktail", if I remember correctly).

"Purging" inactive memory does not make sense in any OS ever since OS X 10.9 Mavericks.

It decreases performance, often quite significantly, and can cause crashes.


I recommend uninstalling Cocktail altogether.


Sep 2, 2021 9:35 AM in response to Stephen Kirk

Give the following a try: boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Sep 1, 2021 9:09 AM in response to Stephen Kirk

What Safe Mode does is prevent 3rd party apps from launching. Evidently there's some 3rd party app or apps that are interfering with what you're trying to do.


Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:


Also click and read the About info to further permit full disk access.



Copy the report



and use the Additional Text button to include the report in your reply.



Then we can examine the report and see if we can determine what might be causing the problem.



Aug 31, 2021 5:56 PM in response to Old Toad

Tried this...interesting.

Opened two programs that are normally open at startup.

Used Firefox for various sites...about 30-45 min.

Tried to save a Facebook image by right-clicking then Save As on the image...did not work.


Followed Safe Mode boot again, did not open the 2 extra start up programs...right click Save as for Facebook images worked.

Opened the 2 programs...right click Save As worked.


Safe Mode boot again, tried to replicate earlier actions ie opened 2 extra programs, opened Firefox sites, tried right click Save As...worked!


This is where it is most frustrating. The Save As problem is intermittent so still probably not solved.

Save As not working intermittently across programs.

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