I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?

Hi ElnuraAhmadova,

Just to confirm, have you already tried the steps in these articles?

If you forgot your Mac login password - Apple Support

If you can't reset your Mac login password - Apple Support

ElnuraAhmadova Said:

"I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?"

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Reset the SMC and your NVRAM:

Perhaps CAPS Lock is enabled, somehow? Sometimes when changes are made to the system(i.e. Updates), system configurations (i.e. for keys) become manipulated, technically. So, reset the SMC and NVRAM. Try performing each thrice. It may take sometime, being certain you have the time to perform these resets.

See this Post: Cannot login to my desktop - Apple Community