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Can't hear and be heard when on call with my iPhone 7 Plus

i can’t hear nor can anyone hear me when making a call


[Re-Titled by Moderator]

Posted on Sep 7, 2021 1:51 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2021 8:52 PM

Hi Giddygareth,

Welcome to the Apple Community,

where some of us do our best to help each other troubleshoot.


You might want to browse these articles from Apple support.


If the microphones on your iPhone aren't working

https://support.apple.com/en-us/HT203792


If your iPhone is stuck in headphone mode:

https://support.apple.com/en-us/HT207532


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker:

https://support.apple.com/en-us/HT203794


If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do:

https://support.apple.com/en-us/HT203794


Adjust the volume on iPhone (You can select your iOS at the top of the page.)

https://support.apple.com/en-au/guide/iphone/iphb71f9b54d/ios


Hope this helps :)

3 replies
Question marked as Top-ranking reply

Sep 20, 2021 8:52 PM in response to Giddygareth

Hi Giddygareth,

Welcome to the Apple Community,

where some of us do our best to help each other troubleshoot.


You might want to browse these articles from Apple support.


If the microphones on your iPhone aren't working

https://support.apple.com/en-us/HT203792


If your iPhone is stuck in headphone mode:

https://support.apple.com/en-us/HT207532


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker:

https://support.apple.com/en-us/HT203794


If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do:

https://support.apple.com/en-us/HT203794


Adjust the volume on iPhone (You can select your iOS at the top of the page.)

https://support.apple.com/en-au/guide/iphone/iphb71f9b54d/ios


Hope this helps :)

Oct 14, 2021 8:25 PM in response to keilonna

Hi keilonna,


Wondering which iOS is installed on your iPhone

(i.e. have you updated to iOS 15 yet ?)


Adjust the volume on iPhone

(NB Select your iOS at the top of the page that opens from the link)

https://support.apple.com/en-au/guide/iphone/iphb71f9b54d/ios

______________________________________________

Re Facetime


You might want to:

Check your privacy settings to ensure FaceTime can use your microphone and speakers.


and

Set up FaceTime on iPhone

See: Turn on speaking

https://support.apple.com/en-au/guide/iphone/iphc4774d8d8/ios


or

Change FaceTime audio settings on iPhone

https://support.apple.com/en-au/guide/iphone/iphb54d5dee2/ios


And

Try restarting your iPhone, if the articles listed above haven't helped.

_________________________

Re: Siri:


You might want to help Siri learn about you, and your requests.

(The more you work with Siri, the more help Siri can give.)


Find out what Siri can do on iPhone

https://support.apple.com/en-au/guide/iphone/ipha48873ed6/ios


Tell Siri about yourself on iPhone

https://support.apple.com/en-au/guide/iphone/iphfaf30bdbd/ios


Change Siri settings on iPhone

https://support.apple.com/en-au/guide/iphone/iphc28624b81/ios


Also, if needed:

There is a "Get support" link to Apple at top right on this discussion page.


Can't hear and be heard when on call with my iPhone 7 Plus

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