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After iOS update, the iPad Pro stopped recognizing the magic keyboard. What is the fix?

My iPad Pro 11” stopped working with my magic keyboard. It started getting glitchy after 14.5, and now doesn’t work with it at all. I get the message that this device is not recognized. No options for how to fix


Posted on Sep 8, 2021 2:16 PM

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Question marked as Top-ranking reply

Posted on Sep 8, 2021 2:56 PM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. Of you are As you within your one-year limited warranty, you will need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




3 replies
Question marked as Top-ranking reply

Sep 8, 2021 2:56 PM in response to Lindapatrip

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. Of you are As you within your one-year limited warranty, you will need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




Sep 9, 2021 10:29 AM in response to Lindapatrip

You would be well advised to seek assistance directly from Apple Support. You will find the Get Support link at top-right of this page.


Alternatively, you can initiate and manage a support case using the excellent Apple Support App. If not already installed on your device, the App can be installed from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


As a further alternative, a visit to the Genius Bar at your local Apple Store will provide opportunity for your iPad and Magic Keyboard to be tested and assessed by Apple Technicians:

Genius Bar Reservation and Apple Support Options - Apple

After iOS update, the iPad Pro stopped recognizing the magic keyboard. What is the fix?

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