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I need to be able to upgrade my microsoft office 365 from personal to family, but only option is to cancel and then i have to wait for the subscription to run out before i can update. why can't i upgrade?
MacBook Pro 13″, macOS 10.14
Ah, you bought it through the App Store rather than directly from MS. Then I believe you're stuck until the App Store subscription runs out. Though you may be able to cancel or change it:
Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support
Ah, you bought it through the App Store rather than directly from MS. Then I believe you're stuck until the App Store subscription runs out. Though you may be able to cancel or change it:
Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support
only works if purchased through microsoft and microsoft support says they can't even start a new subscription because the apple subscription is tying up the email associated with the account. seems apple doesn't really "cancel" the account
yeah, i was able to cancel it through apple. however, it still shows active in microsoft and they say it's because apple doesn't "cancel" it.... The bigger issue IMO is apple doesn't offer the ability to upgrade
The bigger issue IMO is apple doesn't offer the ability to upgrade.
That's partly due to how the App Store works. One of the rules is a vendor can't offer upgrade pricing on an app to a newer or different version. The only way to get an improved version is to offer it as an entirely new app the user has to purchase. The only thing a vendor can do with an app you already have is to add whatever they want to it, but at no extra cost to you.
That's kind of splitting hairs with 365 since the apps are identical between the individual and regular plans. The only difference being able to install it on one computer vs. up to six. But the cost is different, so the App Store rules make it a completely separate purchase.
Can't upgrade Office 365 from personal to family??
