You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to access 1 year free apple tv with new macbook

Hi, I am unable to access the 1 year free apple tv with my new macbook air - the offer never showed up when I got the laptop. I can't find any info on how to go about getting the offer. can anyone help?

MacBook Air (2020 or later)

Posted on Sep 20, 2021 11:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2021 2:51 PM

The 3 months vs 1 years depends on the date you activated the device (June 30 or earlier activation of a device qualifies for 1 year). Also, see the following from https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf

Offer must be claimed in the Apple TV app within 3 months after first setting up

your new device. To see the offer appear, you will need to sign in with your Apple

ID on your new device.

You may want to contact Apple Support before the end of the 3 months. There is a Get Support link at the top right of this page.

4 replies
Question marked as Top-ranking reply

Sep 20, 2021 2:51 PM in response to kirstynash

The 3 months vs 1 years depends on the date you activated the device (June 30 or earlier activation of a device qualifies for 1 year). Also, see the following from https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf

Offer must be claimed in the Apple TV app within 3 months after first setting up

your new device. To see the offer appear, you will need to sign in with your Apple

ID on your new device.

You may want to contact Apple Support before the end of the 3 months. There is a Get Support link at the top right of this page.

Sep 20, 2021 11:51 AM in response to kirstynash

Eligible devices activated July 1, 2021 or later will qualify for offers of 3 months free Apple TV+, while those activated on June 30, 2021 or earlier will qualify for offers of 1 year free Apple TV+.


Check eligibility: https://tv.apple.com/channel/tvs.sbd.4000?itscg=10000&itsct=atv-0-tv_op-chk_elg-apl-200330


You will have to contact Apple Support for further assistance - https://getsupport.apple.com/

Sep 20, 2021 11:50 AM in response to kirstynash

The offer is no longer for 1 year; it is now 3 months. See: https://offers.appletvapp.apple/tvp01213mf including the instructions below:


Redeem 3 months free of Apple TV+ now.

You can start your 3 months free subscription to Apple TV+ after setting up your new Apple product. Here's how to redeem your offer:

1- Turn on your new Apple device and sign in with your Apple ID.

2- Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.

3- The offer should be presented immediately after launching the app. If not, go to the Apple TV+ tab where you'll see the offer.

4- Tap Enjoy 3 Months Free.

Unable to access 1 year free apple tv with new macbook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.