You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am trying to download MS Office and it requires OS X version 10.14 or higher. There are no updates available when I request system updates. What can I do?

I am trying to download MS Office and it requires OS X version 10.14 or higher. There are no updates available when I request system updates. What can I do?


Posted on Sep 22, 2021 1:45 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2021 1:49 AM

The App Store Updates page only informs you of updates available for the OS you are running.




Installing a newer OS is called an upgrade.




Which OS you can upgrade to will be governed by which model and year your mac is.


Click on the  top left of your screen click on About This Mac to find out the year of your mac.


If you find your mac can upgrade to the newer OS's like macOS Mojave 10.14, macOS Catalina 10.15, 


or macOs Big Sur 11.6 I would recommend you upgrade to macOS High Sierra 10.13 first.




For High Sierra, Mojave or Catalina,




Open Safari and click on this link, 




How to get old versions of macOS – Apple Support




Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.




Then go to the Download OS section and click on the OS you want to install.




Before upgrading make a full back up of your Mac.




Check that third party apps you use have updates available for the new OS.


https://roaringapps.com


Check that your printers/ scanners etc have updated drivers and software available for the new OS.




Connect your mac to your router via cable rather than rely on WiFi.


Do not use your mac while it is downloading


and do not use any other devices that share the same internet connection.




If the App Store says ‘Open’ then it is detecting a previous download of the install app


go to the Applications folder locate Install macOS ******.app.


Move it to the Trash, empty the Trash.


Restart, click on the link again, the App Store should say ‘Get' or 'Download'.




If you want to or are able to install Big Sur, open Safari and click on the link below.


How to upgrade to macOS Big Sur - Apple Support




If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.


Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,


some updates may be free, some may be paid. Use this free app to discover which apps you have


are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see


if they are offering 64bit updates.

1 reply
Question marked as Top-ranking reply

Sep 22, 2021 1:49 AM in response to Sdaniel221

The App Store Updates page only informs you of updates available for the OS you are running.




Installing a newer OS is called an upgrade.




Which OS you can upgrade to will be governed by which model and year your mac is.


Click on the  top left of your screen click on About This Mac to find out the year of your mac.


If you find your mac can upgrade to the newer OS's like macOS Mojave 10.14, macOS Catalina 10.15, 


or macOs Big Sur 11.6 I would recommend you upgrade to macOS High Sierra 10.13 first.




For High Sierra, Mojave or Catalina,




Open Safari and click on this link, 




How to get old versions of macOS – Apple Support




Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.




Then go to the Download OS section and click on the OS you want to install.




Before upgrading make a full back up of your Mac.




Check that third party apps you use have updates available for the new OS.


https://roaringapps.com


Check that your printers/ scanners etc have updated drivers and software available for the new OS.




Connect your mac to your router via cable rather than rely on WiFi.


Do not use your mac while it is downloading


and do not use any other devices that share the same internet connection.




If the App Store says ‘Open’ then it is detecting a previous download of the install app


go to the Applications folder locate Install macOS ******.app.


Move it to the Trash, empty the Trash.


Restart, click on the link again, the App Store should say ‘Get' or 'Download'.




If you want to or are able to install Big Sur, open Safari and click on the link below.


How to upgrade to macOS Big Sur - Apple Support




If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.


Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,


some updates may be free, some may be paid. Use this free app to discover which apps you have


are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see


if they are offering 64bit updates.

I am trying to download MS Office and it requires OS X version 10.14 or higher. There are no updates available when I request system updates. What can I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.