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I tried to reset my old iPad. Unfortunately, it was connected to an old email address that I used from a personal website. I am trying to reactive, but I am just running in circles. I keep getting a message that the ID is invalid and when I look it up it doesn’t exist. I just wanted my mom to use it to watch youtube videos. Help!
iPad 2
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169
Activation Lock on old iPad, Apple ID does not exist.
