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remove activation lock if you cant reach original owner

How can i remove activation lock from my ipad when the original owner has passed away so i have no way to have them remove it from their account?

iPad 2

Posted on Oct 5, 2021 1:02 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2021 5:53 AM

An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If the required information is not known, the official owner of the deceased person's things as can be proven by documentation needs to try one of these things:


Read this link to discover "How to request access to a deceased family member's Apple accounts" [and devices] - https://support.apple.com/HT208510


OR


- Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. This might be similar to what is required in the previous section.


1 reply
Question marked as Top-ranking reply

Oct 5, 2021 5:53 AM in response to LALOCA0880

An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If the required information is not known, the official owner of the deceased person's things as can be proven by documentation needs to try one of these things:


Read this link to discover "How to request access to a deceased family member's Apple accounts" [and devices] - https://support.apple.com/HT208510


OR


- Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. This might be similar to what is required in the previous section.


remove activation lock if you cant reach original owner

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