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Music not downloading, downloads multiple albums

I tried to download two albums today, one wouldn't download one of the three songs. It finally connected and downloaded the remaining song. Then I downloaded a new album and it put song 11 and 14 in a separate album on iTunes and it won't merge them. I've removed and redownloaded several times and still won't work. I just want all the songs in one album. I only want one album to show on iTunes. How do I achieve this?


iTunes 12.8.2.3

Mac 10.12.6 and I prefer not to update as this is the highest OS the hardware can handle





Posted on Oct 12, 2021 12:46 AM

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Question marked as Top-ranking reply

Posted on Oct 12, 2021 7:03 PM

Hey there, pirhan.


Welcome to the Apple Support Communities! Thanks for posting about the troubles you've had with getting albums downloaded and formatted the way you want. We'll be glad to see how we can help.


Are the albums in question being downloaded as part of an active Apple Music subscription, or are these purchased items from the iTunes Store? It's possible that the metadata for the tracks may vary slightly, which could cause iTunes to place them in separate album directories. Look over Change song and CD information in iTunes on PC, which, while not for macOS, will be the closest thing step-wise for us to go through, since iTunes has since been removed from macOS in later versions. When checking the track information, ensure that it is exactly the same for the tracks that are being moved to that second directory. If it differs at all, even just an extra space or format, try updating it and testing again.


Let us know what you find out.

Be well.

3 replies
Question marked as Top-ranking reply

Oct 12, 2021 7:03 PM in response to pirhan

Hey there, pirhan.


Welcome to the Apple Support Communities! Thanks for posting about the troubles you've had with getting albums downloaded and formatted the way you want. We'll be glad to see how we can help.


Are the albums in question being downloaded as part of an active Apple Music subscription, or are these purchased items from the iTunes Store? It's possible that the metadata for the tracks may vary slightly, which could cause iTunes to place them in separate album directories. Look over Change song and CD information in iTunes on PC, which, while not for macOS, will be the closest thing step-wise for us to go through, since iTunes has since been removed from macOS in later versions. When checking the track information, ensure that it is exactly the same for the tracks that are being moved to that second directory. If it differs at all, even just an extra space or format, try updating it and testing again.


Let us know what you find out.

Be well.

Oct 15, 2021 4:49 PM in response to pirhan

If iTunes or Music show multiple instances of an artist or an album then what generally works is to select all related tracks and use Song Info to add say a trailing X to each of the fields that the tracks should have in common:

  • For an album; Album, Album Artist, and Artist (if artist is the same for all tracks) *
  • For an artist; Album Artist (and Artist unless there are guest/featured artists listed which should not be changed)

Apply the change which merges things together, then remove the excess characters. Occasionally it may help to close and reopen the application between the two renaming operations. Part of a compilation should also be set consistently.


* If tracks are to be synced to a non-iOS device there should be a common Artist and/or the album should be set as a Compilation.



Use the songs view and display the fields Album, Sort Album, Album Artist, Sort Album Artist, Artist and Sort Artist side by side so you see whether or not it is appropriate to edit Artist and if sort values could be causing any further problems. See Grouping tracks into albums for more help if required.



One further tip for really stubborn duplicates. At one point I had three lots of Various Artists in the artists view of my library that wouldn't respond to the usual trailing X treatment. What I found worked was to add the trailing X to start with, but then with each group that the application wanted to keep separate start typing a value and use the autocomplete from say Var... to Various Artists. Picking from the autocomplete lists seemed to work when pasting/editing the whole value didn't.



tt2

Oct 15, 2021 4:33 PM in response to Brian_P7

I purchased the albums through the iTunes store.


I noticed that in my car, the picture will be different. Since I was driving and the car doesn't show the track number, I couldn't tell if it was the two stragglers in the other album.


I did check the album info, not sure why I didn't think of that, but it is different:

The City of Prague Philharmonic Orchestra & The Daniel Caine Orchestra vs

The City of Prague Philharmonic Orchestra


Very annoying since all were the same album. And yes, changing the album artist moves the song to a different album. Thank you for your help.

Music not downloading, downloads multiple albums

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