Can’t use my hotspot with my Apple tv since updating to iOS 15

Hi there Chris,

We'd like to help get your Apple TV working correctly with your iPhone Personal Hotspot. Let's start with ruling out some basics:

1. You mentioned recently updating to iOS 15, but the latest version is iOS 15.0.2. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.
2. While the latest available is tvOS 15, the latest for your model is Apple TV Software 7.4. Is this the version installed? You'll need to connect to a Wi-Fi network for now as you're having issues with Personal Hotspot, but just in case, here's how to Update your Apple TV.
3. You also mentioned resetting your Apple TV, but have you tried a restart of your iPhone? If not, this link shows how to Restart your iPhone.

Take care!

Hi everyone.

i had the same problem with Apple TV. After calling apple I was told that the personal hotspot wifi security protocol has changed to 5hz with the latest update. There is now no way to connect 3rd generation Apple TV to personal hotspot.. I was told to buy a modem and set up a wifi at home.

im single, only me and I have lots of data on my phone so I have always only used hotspot for all my internet needs. I was furious that apple didn’t provide an update for Apple TV to the new wifi protocol.. instead they expect us to buy a new Apple TV, or spend on unnecessary modems and further internet connections..

im gobsmacked that even in this forum the apple consultant wasn’t honest and disclose this to everyone in this forum, instead they provided useless time wasting steps that will never solve the problem..

my suggestion is that everyone makes complaints to apple, as I believe in consumer rights and apple does not.

it is just absurd that apple can make our existing hardware obsolete and unable to communicate with our other apple devices.. this is unacceptable and I have reported them to the ACCC in Australia. I suggest everyone does the same. Make some noise! Apple milk everyone for upgrades all the time. It’s pathetic that now we all have perfectly fine Apple TV units which are now useless unless you go out and spend more money on 3rd party solutions..

don’t let them get away with this. It would probably take just one of their programmers 10 minutes to fix and issue and upgrade for Apple TV! 😡

Hi

I have the exact same problem. Tried everything, I even reset my Apple TV (3rd generation) and installed the newest possible software. Can I change my hotspot from WPA3 to something compatible with my tv box? Wouldnt habe done the update if I knew about this before…

Thanks for any help!!

Same problem.

Hotspot works on devices other than ATV. Have tried turning off/on both devises, updating iOS to very latest, resetting, restoring, unplugging ATV from power source, doing it all 10 ten times over……

Seems to be an issue with the way hotspot is now working in iOS 15.

I found a way now by buying a simple WLAN repeater device. I can connect this one with my hotspot from my iphone, and then connect my apple TV with the WLAN signal from the repeater. Not the solution for the actual problem, but works fine with me.

Thanks for the info, I spent a number of hours wondering what was going on. I rarely use it with a hotspot but it comes in handy when I go camping . I'm definitely not happy about Apple's attitude and this will like make me reconsider not buying their product again. I will report to the ACCC, thanks again .

Just updated to IOS15.2 and having the same issue.....if I only knew. No more ape devices to be bought if they don't fix it soon, seriously awful attitude to the customers and in many countries is highly likely to be unlawful.

For 11 years the iPhone (for me) has been my (and many other people’s) solution for remote data connection on basically every device regardless of the OS platform. Now that box has been unchecked… and it’s on their own product.

Last year my carrier adjusted their data billing structure which resulted in me having more data than I could possibly use in a month… which up until now was fine because I could just stream on TV (3rd Gen). Without the ability to connect I’m sitting with over 100GB of data every month that I can’t use like before. Add to that, the lack of transparency from support just adds to the frustration of something not working in an expensive ecosystem where everything “just worked.”

If this is a software change to keep up with wifi progression, could personal hotspot not broadcast on multiple frequencies… old & new) or at least give us the option to toggle and switch?

@bruno75: clearly this seems to be a broad and ongoing issue. Is there a formal response yet from Apple regarding this? Keep in mind that hot-spotting is the only option in more regional areas, especially in Australia where there are issues connecting to the internet through a traditional modem setup.

Just updated to iOS 15.1 and still the same problem. was hoping it was going to be sorted by now, but....

I use my Apple 3rd gen in my SUV, using my phone as the hotspot. What am I to do with this seemingly gross incompatibility? Shame on you Apple!!!

Which device did you purchase?