You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why the update is not downloading

im connected to wifi but still it’s not downloading the new IOS 15 Update

iPhone XS, iOS 14

Posted on Oct 22, 2021 5:00 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2021 5:15 PM

What are you seeing? The iPhone needs to be at least 50% charged, and you need to be connected to wi-fi, not a hotspot. You cannot update over the air using cellular unless you have a 5G device connected to 5G. Do you see an error message?

1 reply

Why the update is not downloading

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.