Switching to loudspeaker on a phone call

When making a call, after the call has connected. I press the speaker button, the screen goes blank then comes back on, it does this each time I press the speaker button. After about three times it works and I can talk and hear hands free. Anyone else experiencing this. It’s an iPhone 12 Pro on IOS 15.1?

iPhone 12 Pro

Posted on Nov 8, 2021 11:57 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 9, 2021 11:27 AM

This issue is only from the update to IOS 15.1. There was no issue before this update.

3 replies
Sort By: 

Nov 9, 2021 11:11 AM in response to Tim800

Hey Tim800,


It appears that you're having a problem using the speakerphone while on a phone call. When you try to switch to the speaker, the screen goes blank a few times before you're able to tap the setting. We're glad to glad to provide assistance.


Restart your iPhone - Apple Support -- See if restarting your iPhone resolves the issue. 


If it doesn't, find someone who's willing to test this with you. Remove any case and/or screen protector. Call the other party and use the receiver for a bit. When you pull your iPhone away from your ear, does the screen still flicker? If it does, Force restart iPhone - Apple Support. Once you're back to Home Screen, call the other party again and test.


Let us know how that goes.


All the best.

Reply

Nov 9, 2021 1:05 PM in response to Tim800

Thanks for getting back to us, Tim800. Since this isn’t expected behavior, we want to make sure that there isn’t a hardware issue. When an iOS or iPadOS device is updated, a diagnostic is performed which is why we asked you to perform those steps. If you’d rather, you can also contact Apple Support instead: Get Support


Cheers!

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Switching to loudspeaker on a phone call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.