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twoducks Author

Level 1

4 points

Keyboard and trackpad not working

After login where both keyboard and trackpad work I then get a window saying Bluetooth keyboard setup - there isn’t a keyboard connected. And both keyboard and trackpad no longer work.

Posted on Nov 9, 2021 4:31 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,286 points

Posted on Nov 9, 2021 8:32 AM

twoducks wrote:

After login where both keyboard and trackpad work I then get a window saying Bluetooth keyboard setup - there isn’t a keyboard connected. And both keyboard and trackpad no longer work.

See if you qualify—https://support.apple.com/keyboard-service-program-for-mac-notebooks

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232