Junk mail filtering is a disaster
I've spoken to Apple Support associates twice lately about a problem with junk mail, and nothing has helped. For reasons unknown, significant numbers of messages have gradually begun to appear in the junk folder rather than the inbox. This affects at least 50 legitimate senders; occasionally a message from one of them does land in the in box, but by far the majority are in junk. The first person I spoke to had me make some changes in the junk mail preferences, while the second simply suggested that I click the icon in the bar at the top of the message indicating that the message wasn't junk, in order to train the mailbox. I had been moving the legitimate mail to the inbox ever since this started happening a few months ago but it never made any difference, and doesn't seem to be now either. Just today, I counted messages from almost 20 legitimate senders in the junk folder. Since I inadvertently sent a group of messages to trash earlier instead to the inbox, I'm sure the count was higher, and also that I will identify more later today and in the next few days when other senders issue new messages. Is there any explanation for this and anything else I can do? It's very annoying to spend a significant amount of time moving messages around every time I check the mail. This only happens on my MacBook Pro. The mail on my iPhone seems to have a completely different arrangement, and I rarely see any kind of junk mail in the inbox, and as far as I can tell the legitimate mail isn't in the junk folder (I don't usually look in that folder because I don't read much mail on the phone, so I could be wrong).
MacBook Pro (2020 and later)
