Logitech C615 HD Camera gets disconnected in Monterey

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Logitech C615 HD Camera gets disconnected in Monterey

After upgrading my M1 Mac Mini to Monterey, I noticed an erratic behavior with my Logitech C615 webcam. Sometimes the mac just stops detecting de camera and the only way to get it working again is restarting the mac. The webcam is plugged to a Dell PH2219H monitor, which in turn is connected to Dell WD15 dock using a USB3.0 cable. The dock is then connected to the M1 using a USB-C cable. This setup was working fine on Big Sur. Any idea?

Mac mini 2018 or later

Posted on Nov 13, 2021 2:46 PM

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Answer 1

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ggruszka Author

Level 1

12 points

Nov 17, 2021 4:15 AM in response to ggruszka

Update: I plugged the webcam to one of the native USB-A ports in the Mac Mini and hand't seen disconnections so far. Not the ideal set up, but it works for me. I'll keep on trying when the OS patches come.

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Answer 2

ggruszka Author

Level 1

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Nov 14, 2021 8:12 AM in response to hcsitas

Thanks hcsitas! the WD15 is working quite well with the mac mini. I'm even getting a second screen on its mini-DP (which works great) so I wouldn't go changing it to an USB-A interface. But I would try connecting the camera directly to one of those ports and see... I'll get an USB-A extension cable.

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Answer 3

hcsitas

Level 6

12,902 points

Nov 14, 2021 8:44 AM in response to ggruszka

Until it doesn’t…FWIW, there’ve been similar complaints in the past. Fact is, Dell USB-C doesn’t play nice with the mini’s. I wouldn’t hesitate, switching to A is very likely a full fix. All the best anyways!

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Answer 4

Rudegar

Level 10

173,988 points

Nov 14, 2021 12:55 AM in response to ggruszka

have you checked logitechs site if they have a newer driver?

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Answer 5

ggruszka Author

Level 1

12 points

Nov 14, 2021 6:55 AM in response to Rudegar

Thanks Rudegar... I can't find an explicit driver at Logitech's. They do have their Camera Seetings app. I'm using the latest version available (3.0.23 from oct-2020)

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