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User profile for user: StellaMezher
StellaMezher Author
User level: Level 1
4 points

My Iphone is frozen

I cant use or restart my Iphone


iPhone 12 Pro Max

Posted on Nov 15, 2021 7:42 AM

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Question marked as Top-ranking reply
User profile for user: kb1951
kb1951
User level: Level 10
124,955 points

Posted on Nov 15, 2021 7:46 AM

Start here: https://support.apple.com/en-gb/HT201412

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2 replies
User profile for user: Heimdall782
Heimdall782
User level: Level 1
38 points

Nov 15, 2021 7:53 AM in response to StellaMezher

Hi,

try to Force Restart by doing the following(DO IT IN THIS EXACTLY ORDER):

  • Press and quickly release the Volume UP button
  • Press and quickly release the Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 15-20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


For me works, for you?


Cheers


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My Iphone is frozen

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