You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Emails

How can I fix this message contains unload images how can I fix it so that it loads the images.

and this is a Apple iPad my email

iPad, iOS 10

Posted on Nov 21, 2021 6:57 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2021 4:12 PM

Have you recently updated an iPad to iPadOS15? If so, the iOS/iPadOS Mail App has changed its default behaviour to better protect your privacy and security.


It is perhaps worthwhile to understand the reasoning for the revised default behaviour - whereby embedded images are not automatically downloaded…


By delaying loading of images until the body text is verified by the recipient, potentially malicious content and trackers are not loaded before the recipient has had opportunity to verify that the email is from an expected source or sender - or, for unsolicited email, taken the positive decision to download all content. Most legitimate email has adequate “body” to establish whether of not the email is (a) legitimate and (b) of interest to the sender.


If instead all content is loaded by default, malicious content is given opportunity to run malicious code or attempt a malware exploit. Similarly, images that contain (or are themselves) trackers will notify the actor that the email has been opened. At the very least, the sender of a broadcast phishing email is notified of a “live” mail account and recipient.


Having considered the above, should you wish to change this protective behaviour and automatically download all content, a simple change can be made in your device settings:

Settings > Mail > Privacy Protection > Block All Remote Content - set to OFF


This screenshot shows the relevant setting in its more secure state:


2 replies
Question marked as Top-ranking reply

Nov 21, 2021 4:12 PM in response to dorothy274

Have you recently updated an iPad to iPadOS15? If so, the iOS/iPadOS Mail App has changed its default behaviour to better protect your privacy and security.


It is perhaps worthwhile to understand the reasoning for the revised default behaviour - whereby embedded images are not automatically downloaded…


By delaying loading of images until the body text is verified by the recipient, potentially malicious content and trackers are not loaded before the recipient has had opportunity to verify that the email is from an expected source or sender - or, for unsolicited email, taken the positive decision to download all content. Most legitimate email has adequate “body” to establish whether of not the email is (a) legitimate and (b) of interest to the sender.


If instead all content is loaded by default, malicious content is given opportunity to run malicious code or attempt a malware exploit. Similarly, images that contain (or are themselves) trackers will notify the actor that the email has been opened. At the very least, the sender of a broadcast phishing email is notified of a “live” mail account and recipient.


Having considered the above, should you wish to change this protective behaviour and automatically download all content, a simple change can be made in your device settings:

Settings > Mail > Privacy Protection > Block All Remote Content - set to OFF


This screenshot shows the relevant setting in its more secure state:


Emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.