You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple Cash will not let me send or receive

What is the problem with my Apple Pay ?

iPhone XR, iOS 12

Posted on Nov 24, 2021 7:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2021 7:41 AM


Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen stepsLearn more about identity verification


  1. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
  2. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


1 reply
Question marked as Top-ranking reply

Nov 24, 2021 7:41 AM in response to jayleen416


Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen stepsLearn more about identity verification


  1. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
  2. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


My Apple Cash will not let me send or receive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.