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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Just bought a iPhone 11 Pro Max from somebody but I can't get past the screen telling me an update is required to activate my iPhone. Can somebody please tell me what I must do in order to activate my new phone? Thank you in advance..
iPhone 11 Pro Max
haamwood Said:
"Unable to Activate my new iPhone? Im unable to get into my settings or anything else I have. O options to do anything I’m unable to get into my phone at all. My only option given is to shut down“
———-
Thank you for the follow up.
Use a Computer and Ethernet:
Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. See my User Tip: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.
haamwood Said:
"Unable to Activate my new iPhone? Im unable to get into my settings or anything else I have. O options to do anything I’m unable to get into my phone at all. My only option given is to shut down“
———-
Thank you for the follow up.
Use a Computer and Ethernet:
Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. See my User Tip: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.
haamwood Said:
"Unable to Activate my new iPhone?“
———-
Install a Carrier Update, Frist:
Try the following, reporting back if it works.
Manually Update your Carrier Settings on your iPhone or iPad - Apple Support
Im unable to get into my settings or anything else I have no options to do anything I'm unable to get into my phone at all. My only option given is to shut down
Great thank you I'll give it a try
You are welcome. Let us know how it ends up working out.
Unable to Activate my new iPhone?
