MacBook Pro (16-inch, 2019) no display backlight

ianfromkihei wrote:

Well, this happened. I closed my OOW 16" MacBookPro16,1 A2141 to get a drink and when I came back and opened it - no backlight in the display. I can see the display is working, and I can remote log in to access the computer and make adjustments. I reset SMC and NVRAM but no change. This appears to be a failed backlight cable, but I haven't had a look under the hood as yet. I used to work for an authorized Apple service provider so I know my way around but without a good replacement part to test with, I won't be able to confirm the issue.

This seems similar to the backlight issue with the 13" Macbook Pro 2016 for which Apple has issued a repair extension.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

Are there other users of my model Mac with the same issue? If this is common enough, Apple may issue a repair extension.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

check your coverage for warranty repair

https://support.apple.com/my-support