Can't import CDs

Hi there cyanideandwhiskey,

We understand you're experiencing an issue with importing music from CD to your Mac.

Are you able to play the music on the CD without importing it?

Also, give the steps below a try from Import songs from CDs into iTunes on Mac:

"If you have trouble importing songs from an audio CD

In the iTunes app on your Mac, if iTunes doesn’t recognize audio CDs or if you’re having trouble importing songs, check the following:

• If error correction is turned on, it can take longer to import CDs. Choose iTunes > Preferences, click General, then click Import Settings. If the “Use error correction when reading Audio CDs” checkbox is not selected, select it. If it’s already selected, deselect it.
• If you have more than one CD or DVD drive, try using iTunes with each drive.
• If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, the CD may be dirty or scratched. Try cleaning the CD with a soft, lint-free cloth, then importing the songs again.

If you still have trouble importing songs, visit the iTunes for Mac or Windows Support website."

Regards.

cyanideandwhiskey,

Thanks for letting us know.

If a phone call is the only contact method you're seeing for the issue you're experiencing, that would be the best path forward for you from here.

Feel free to post again if you have any questions in the future.

Cheers!

cyanideandwhiskey,

Thanks for sharing those details with us.

To look into the issue with the CD not playing or importing on your Mac further, reach out here: Get Support

Take care.