You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: pilar41
pilar41 Author
User level: Level 1
4 points

Can’t update WhatsApp because won’t recognise me Apple ID

Why can’t people still recognise my ID and password. I am unable to update WhatsApp as it keeps asking me over and over my password and I reset it it keeps coming back to the same screen

iPhone 7 Plus, iOS 14

Posted on Dec 5, 2021 11:17 PM

Reply

Similar questions

1 reply
User profile for user: Nicholas_B2
Nicholas_B2
User level: Community Specialist

Dec 6, 2021 5:25 PM in response to pilar41

Hello pilar41,


Welcome to the Apple Support Communities. From your post, there are issues updating an app because of the Apple ID and password. We'll do what we can to help.


Here are some suggestions:

  • Since you already reset your password, go ahead and log out of the device you are using. If on iOS/iPadOS, that will be in Settings > [your name] > Media & Purchases.
  • Restart the device you're using and try again.
  • Check the connection to the Internet. If on Wi-Fi, try using cellular/mobile data and see if signing in works without issue.


Thanks, and enjoy your day!

Reply

Can’t update WhatsApp because won’t recognise me Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up