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Apple ID and iCloud accounts don’t match.

I would like to know how to change my iCloud account to match my Apple ID. Also, my Apple ID acct is no longer valid and I need to change over to a different iD but I want all my purchases, iCloud back etc to follow. Any help is appreciated.

iPhone XR, iOS 15

Posted on Dec 7, 2021 8:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2021 8:33 AM

An iCloud account and an Apple ID are the same thing.


Click on this link to find out how to 'Sign in with your Apple ID' --> https://support.apple.com/HT201762 "After you log in, you can use the App Store, iCloud, iMessage, Apple Music, Apple TV+, and more."


Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.

- This Apple ID is not active.

- we can’t find the Apple ID matching this information


There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169

1 reply
Question marked as Top-ranking reply

Dec 7, 2021 8:33 AM in response to UserDG1

An iCloud account and an Apple ID are the same thing.


Click on this link to find out how to 'Sign in with your Apple ID' --> https://support.apple.com/HT201762 "After you log in, you can use the App Store, iCloud, iMessage, Apple Music, Apple TV+, and more."


Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.

- This Apple ID is not active.

- we can’t find the Apple ID matching this information


There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169

Apple ID and iCloud accounts don’t match.

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