Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID

My iPhone can unlock another person by face id, the alternative appearance is not configured, the technology is not working properly. I reset Face ID and reconfigure it, but this person can unlock it again. I paid for quality, not for this!!!

Posted on Dec 9, 2021 11:03 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2021 12:37 PM

While it is possible for someone else to open a device, the odds are about 1,000,000 to 1. See the information here, About Face ID advanced technology - Apple Support


If you still have questions, then you need to contact Apple Support. Use the Get Support link at the top of the page here.

5 replies
Sort By: 
Question marked as Top-ranking reply

Dec 9, 2021 12:37 PM in response to DX3FTAYGN736

While it is possible for someone else to open a device, the odds are about 1,000,000 to 1. See the information here, About Face ID advanced technology - Apple Support


If you still have questions, then you need to contact Apple Support. Use the Get Support link at the top of the page here.

Reply

Dec 9, 2021 11:36 AM in response to ChrisJ4203

     Yes, he's connected to me, it's my brother, but we don't look alike. I changed my password, reset Face ID, but it still works on it and it can unlock the phone. And I'm afraid it's not just him. It's already a matter of privacy. I'm no longer sure about the security of my data and the quality of apple products!!!

Reply

Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.