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Can you guys help me

I have. An used ipad mini I bought it used but in the pawnshop never told me was icloud locked. And I try to contact the original owner and say dont remember the icloud password either that was about 3 years ago. What can I do. Can you guys help to release it

iPad mini 2 Wi-Fi

Posted on Dec 13, 2021 7:35 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2021 11:11 AM

Jalapo wrote:

I have. An used ipad mini I bought it used but in the pawnshop never told me was icloud locked. And I try to contact the original owner and say dont remember the icloud password either that was about 3 years ago. What can I do. Can you guys help to release it



Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

3 replies
Question marked as Top-ranking reply

Dec 14, 2021 11:11 AM in response to Jalapo

Jalapo wrote:

I have. An used ipad mini I bought it used but in the pawnshop never told me was icloud locked. And I try to contact the original owner and say dont remember the icloud password either that was about 3 years ago. What can I do. Can you guys help to release it



Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Dec 13, 2021 8:04 PM in response to Jalapo

Jalapo Said:

"Can you guys help me: I have. An used ipad mini I bought it used but in the pawnshop never told me was icloud locked. And I try to contact the original owner and say dont remember the icloud password either that was about 3 years ago. What can I do. Can you guys help to release it"

-------


A Potential Scam, Perhaps?:

Seems you've been scammed, though a full-assumption on my part.


Take this as a learning experience:

The next time you purchase an Appledevice, then make sure that you can log into it. For an iPad, have the original user use this site: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support. Request that you are able to log into it, and assign it to your account, prior to handing over the money. If the seller decides to dis-abide by those rules you've set forth, then do not proceed with the transaction.

Can you guys help me

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