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User profile for user: Gsvpreme
Gsvpreme Author
User level: Level 1
12 points

Unable To Load Video

I get an error while trying to load my videos, it says, “An error occurred while loading a higher quality version of this video” does anyone have a fix? Or know about this problem?

iPhone 12, iOS 15

Posted on Dec 25, 2021 3:23 PM

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3 replies
User profile for user: green500
green500
User level: Community Specialist

Dec 26, 2021 11:29 AM in response to Gsvpreme

Hello Gsvpreme,


Welcome to Apple Support Communities. We understand that you’re getting an error when trying to play videos. We’re happy to help.


Are these videos that you recorded using the camera of your iPhone? Are these videos purchased from the iTunes Store? If not, where did you obtain the videos?


Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support


We are not seeing any issues at this time. Please check here to see Apple System Status: Apple - Support - System Status


Let us know if you have further questions.


Take care.

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Unable To Load Video

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