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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Today when I wanted to unlock my iphone for some reason face id stopped working. I later removed it and when I want to add it again then it says to lower or higher my phone and I can’t add it. I have ios 15.2 and I already tried reseting phone and cleaning camera.
iPhone 13 Pro Max
Hi ktpttl,
Thank you for participating in the Apple Support Communities. We understand Face ID is no longer working on your iPhone, and we'd like to assist. Have you tried all the steps in this article?
If Face ID isn't working on your iPhone or iPad Pro
If so, and it's still not working, it may be a hardware issue and you'll want to contact Apple Support or set up an appointment at an Apple Store or Apple Authorized Service Provider.
Contact - Official Apple Support
Take care.
Face id not working
