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How do I update my iPad from OS version 13.7 to 15? Have tried twice but am unable to install the update.

I have an iPad Air 2 that is running iPadOS 13.7. I am trying to update to iPadOS 15. I deleted programs so I would have the storage space that was needed. Twice I have downloaded the update. Each time it then says Install Now. However I then get the message "Unable to install update. An error occurred installing iPadOS 15.2. Retry or Remind Me Later" Why is it not installing the update?

iPad Air 2 Wi-Fi

Posted on Jan 1, 2022 2:20 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2022 2:36 AM

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

5 replies
Question marked as Top-ranking reply

Jan 1, 2022 2:36 AM in response to Matink47

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

How do I update my iPad from OS version 13.7 to 15? Have tried twice but am unable to install the update.

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