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Level 1

4 points

Brand new I Mac mouse die not work

Got a brand new I Mac and the mouse is not working

Posted on Jan 2, 2022 8:51 AM

Top-ranking reply

Level 10

144,090 points

Posted on Jan 2, 2022 8:57 AM

Charge it and leave the cable connected and then re-move it from Preferences - Bluetooth. The add it back Preferences - Bluetooth.

If that fails then do the following:

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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