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Factory Reset

Hi there!

hoping someone can help. We are trying to factory reset our MacBook. We followed all steps but now to reinstall it isn’t showing a hard drive.

can someone please assist ?

MacBook Air 13″, macOS 11.4

Posted on Jan 7, 2022 3:09 AM

Top-ranking reply

Level 10

91,807 points

Posted on Jan 7, 2022 7:05 AM

Follow these guidelines during installation:

If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
Allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.

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