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User profile for user: ndha237
ndha237 Author
User level: Level 1
4 points

MacBook Pro 13-inch 2017 randomly shuts down

My MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) has been randomly shutting down while operating. When I press the power button, it says it is out of battery even if it is fully charged. And when I plug in the charger to turn it on, there is still lots of battery left.


I ran the Diagnostics by pressing and holding D at startup, it resulted in PPT002 which seems to be an indicator that my battery is fine but under a certain percentage of design capacity. My Cycle Count is 357 now as I has only removed the charger approximately once a month. It is supposed to last up to 1000 cycles, isn't it?


Should I go to the store and change the battery? I am using macOS Catalina version 10.15.2.


Thanks,

MacBook

Posted on Jan 9, 2022 7:07 AM

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,020 points

Posted on Jan 9, 2022 7:09 AM

Welcome to the Apple Support Communities.


Your battery is degraded enough to be causing issues. Contact Apple Support to learn about service options: Get Support.


Only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party/unauthorized repair center or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:


Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,020 points

Jan 9, 2022 7:09 AM in response to ndha237

Welcome to the Apple Support Communities.


Your battery is degraded enough to be causing issues. Contact Apple Support to learn about service options: Get Support.


Only go to Apple, an Apple Authorized Service Provider, or send your device to Apple for service (if applicable or available). Do not go to a 3rd party/unauthorized repair center or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:


Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.


Jack

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MacBook Pro 13-inch 2017 randomly shuts down

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