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running iPad os15. Cannot upgrade to OS15.2 Update available, message says downloaded, then verifying update but update is not installed.

running iPad os15. Cannot upgrade to OS15.2 Update available, message says downloaded, then verifying update but update is not installed.


Posted on Jan 14, 2022 4:26 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2022 4:30 AM

iPadOS 15.2.1 is current.


If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties with direct update from iPad Settings, you may have more success if you perform the update using a PC or Mac computer. To do so you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



There are known issues with update of some iPad models (e.g., the iPad Pro 10.5) to iPadOS 15.x. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

4 replies
Question marked as Top-ranking reply

Jan 14, 2022 4:30 AM in response to bushmanernie

iPadOS 15.2.1 is current.


If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties with direct update from iPad Settings, you may have more success if you perform the update using a PC or Mac computer. To do so you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



There are known issues with update of some iPad models (e.g., the iPad Pro 10.5) to iPadOS 15.x. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

Jan 14, 2022 4:31 AM in response to bushmanernie

See this support article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

Jan 16, 2022 11:16 AM in response to ProustGiulio

Hi,


I am having the same issue !

I downloaded and installed Itunes 12.11.10 and downloaded 15.2.1 for my IPad 5th gen


When I plug the IPad in , It Suggest I upgrade I agree and I get this message - :

To update your Ipad to IPadOS 15.2.1 you need to install the latest version of Itunes

I have just updated to the latest release AND rebooted everything ... its still to stupid to see its asking me to do something I have already done...


There may be another issue but it doesnt know how to handle it so i get the Generic message.


Then I tried going to apple support :

Sorry something Failed try again later... Nice.


Don

running iPad os15. Cannot upgrade to OS15.2 Update available, message says downloaded, then verifying update but update is not installed.

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